Managed Operations and Incident Support Services
Cognitas managed operations services provide a perfect solution for customers who prefer to outsource some or all of the day-to-day management of their secure remote access infrastructure.

Cognitas employs a "follow the sun", SLA-based support model in which key support staff is physically located in various time zones around the world. This is a "best practice" to achieve optimal service delivery, as it allows key personnel to provide coverage during their "regular" working hours while still maintaining 24x7 global coverage in the service as a whole. This model also minimizes the risk that events such as global pandemics could affect operational continuity for our customers.

For customers who already outsource some or all of their operations to a third-party provider, and wish to use the same provider for their secure access infrastructure, Cognitas is able to provide a single point of escalation for incident and operational support.

Every customer is unique in their requirements, and Cognitas has the flexibility to adapt to a customer's needs - from providing a fully managed service to integrating within existing operational support processes, whether in-house or outsourced.

Integration Services
Cognitas provides integration services to assist enterprises in evaluating their access requirements, determining the most appropriate solution for their needs, and uncovering opportunities for infrastructure simplification/consolidation and cost-savings by leveraging the CrossLink platform. Cognitas integration services cover the entire solution deployment life cycle, as per customer needs: from initial assessment and requirements definition, through implementation, to post-implementation support.

Cognitas provides additional services that are complimentary to the key CrossLink product line. Examples are complete turn-key provisioning infrastructure for any specific authentication method chosen by the customer, auditing and compliance systems, integrated log and event management systems and others.

Consulting and Infrastructure Assesment Services
Cognitas provides consulting services to assist customers in evaluating opportunites for infrastructure consolidation and operational cost reduction, uncovering opportunites for better utilization of public networks, ensuring risk management and compliance requirements are properly met, and leveraging other security inititiaves that lead to either risk mitigation or potential improvement of the business utilization of digital assets. These are typically short-term engagements whose aim is to produce recommendations for future action.

Cognitas consulting and integration services focus on determining not only the most cost-effective solution for a customer's needs, but also seeks to find ways in which enterprises can leverage CrossLink's unique features to provide capabilities they would not otherwise have and thereby increase end-user satisfaction, cost benefits and opportunities to leverage public networks.